At BBS Consulting Group, we recognise that people development is vital to business growth. We advocate for employers and individuals to invest in human capital and have designed training courses to facilitate professional development in line with organisational objectives and personal & professional aspirations.
Globally, employers are experiencing challenges in recruiting people with the right level of employability skills. Our development courses address these needs and equip professionals ready for the global workplace.
We have devised an innovative way for businesses to train and develop their staff with our online services offering delegates an opportunity to learn within a short period of time. Businesses no longer have to worry about TIME or BUDGET with our services.
Our key offerings include:
The Leadership skills course is aimed at equipping participants with inspirational leadership styles and management approaches that get the desired results for all stakeholders.
Modules include delegation, effective leadership skills, leadership vs. Management and influencing skills amongst others.
First impressions are very important. It’s been suggested that there’s only a seven-second window upon a first meeting to make an impression.
We believe the way you present yourself and ideas before investors and other interested person matters, therefore, we place it upon ourselves to conduct a rigorous training centred on tutoring our clients on the methods and guides of making a good impression and presenting their ideas to others in an impactful manner.
CUSTOMER SERVICE TRAINING
Customers are the epicentre of a good business. The ability of a business to engage customers effectively impacts customer loyalty and goes a long way in obtaining a competitive advantage over competitors. This is why we have prioritised the handling of a simplistic training directed towards teaching our clients the dos and don’ts of customer approach. This course entails a series of strategies and techniques on how to better relate with customers, retain them and handle disputes to ensure smooth business operations and repeat purchase.
Life throws lemons, that’s for certain. Which is why our training setup includes an easy-to-adapt life coaching that’s aimed at preparing clients for life’s challenges, developing a broader scope of focus and managing their time, opportunities and challenges to a definite advantage.
Communication is essential in all transactional phases. Its importance cannot be underestimated. We appreciate the impact of effective communication; therefore, we see to it that a systematic approach is taken in the teaching of communication skills and the level of confidence it should be accompanied by.
You need a team of resilient men and women dedicated to making things happen. Upon running our Team building course, you’ll be equipped with the skills needed to build a rock-solid, cohesive and high performing team.
There will be customer satisfaction, and there will be complaints. You’ll need to handle these complaints efficiently while maintaining your credibility and professionalism. Our complaints handling course focuses on helping our clients deliver great value to their customers by educating them on the techniques of handling complaints tactically and overturning them into maximum satisfaction for all stakeholders.
This Training centres around nurturing our clients’ capacity to control, and handle interpersonal relationships judiciously to achieve positive results.
This is a multifaceted training guide that will arm our clients with sufficient and adequate knowledge of impressive body language observation and interpretation, it would also enlighten them on the available questioning techniques that will enrich their knowledge as the Interviewer and as well the Interviewee.
SALES SKILLS COURSE
Employers look for individuals with skills and qualities specific to their particular sector and which can help develop their business and increase their competitive advantage. These skills and qualities are the focus of this course and set our clients apart as top performers in the fields.
Click here to begin a training course.