Customer Service Training

£49.00

SKU: #2518 Categories: , Tag:

Description

Customers are the epicentre of a good business. The ability of a business to engage customers effectively impacts customer loyalty and goes a long way in obtaining a competitive advantage over competitors. This is why we have prioritised the handling of a simplistic training directed towards teaching our clients the dos and don’ts of customer approach. This course entails a series of strategies and techniques on how to better relate with customers, retain them and handle disputes to ensure smooth business operations and repeat purchase.

Modules Include:

  • Listening Skills
  • Building Relationships
  • Complaint Handling
  • Communications Skills