Complaint Handling

£49.00

SKU: #2504 Categories: , Tag:

Description

There will be customer satisfaction, and there will be complaints. You’ll need to handle these complaints efficiently while maintaining your credibility and professionalism. Our complaints handling course focuses on helping our clients deliver great value to their customers by educating them on the techniques of handling complaints tactically and overturning them into maximum satisfaction for all stakeholders.

Modules Include:

  • Listening Skills
  • Understanding Why
  • Turning Complaints into Opportunities
  • Body Language Analysis