Customers are the epicentre of a good business. The ability of a business to engage customers effectively impacts customer loyalty and goes a long way in obtaining a competitive advantage over competitors. This is why we have prioritised the handling of a simplistic training directed towards teaching our clients the dos and don’ts of customer approach. This course entails a series of strategies and techniques on how to better relate with customers, retain them and handle disputes to ensure smooth business operations and repeat purchase. Modules Include:
  • Listening Skills
  • Building Relationships
  • Complaint Handling
  • Communications Skills

Course Information

Estimated Time: 3 days

Difficulty: Intermediate

Course Instructor

BBS BBS Author

Customer Service Course

6 months of access