Customers are the epicentre of a good business. The ability of a business to engage customers effectively impacts customer loyalty and goes a long way in obtaining a competitive advantage over competitors. This is why we have prioritised the handling of a simplistic training directed towards teaching our clients the dos and don’ts of customer approach. This course entails a series of strategies and techniques on how to better relate with customers, retain them and handle disputes to ensure smooth business operations and repeat purchase.
Modules Include:
- Listening Skills
- Building Relationships
- Complaint Handling
- Communications Skills
Course Information
Course Instructor
