Customer Service Training

Business Start Up Training 

We believe in helping proposed business owners and managers establish strong skills and a wealth of knowledge that helps kick off their business or project on a strong note. Up to half of business start-ups fail within the first five years and so we help our clients succeed by equipping them with the information and skills required to overcome potential challenges.

Participants will work on a series of training guides and activities which they will follow throughout the business or project life cycle. This training will guide each participant’s approach for all other phases of the project and will be living documents that will evolve as the project progresses. Our thorough but not overly complex planning process has earned high praise from our clients who have indicated that our well thought out approach has saved a lot of delays and cost overruns.

An Introduction to the Basics

A basic introduction to the training to understand course goals and scope.

A Workbook - Study Guide

The workbook is designed to help participants work through the course, with ease. It is equipped with details and enables participants to personalise their learning.

Lesson 1 : Project Assessment

A Performance of initial project assessment to understand project goals, constraints, assumptions, and scope; at the end of it, participants will be able to unveil the potential in their proposed project and be in a position to make an informed decision about whether to proceed with the project or not.

Lesson 2 : Project Execution Plan

Following on from project validation, this section of the training sets a framework for the execution and operation of the project or business. The market place is tough. In order to stay competitive, participants must anticipate market trends, become innovative and create new business models

Lesson 3 : Strategies for Successful Implementation

This section of the training covers some of the common challenges often faced by people at this stage of the project and come up with strategies and techniques which are designed to remove these known challenges.

Course Assessment

On completion of the lessons, participants will be required to take an assessment of their understanding of the training module. A pass mark of 85 percent is required from a mix of 40 questions. Successful participants are awarded a certificate of achievement.

.

Learning & Development

Course modules, workbooks and materials are designed by a team of learning and development specialists in collaboration with BBS Consulting Group.

Ready to get started?

Get in touch, or create an account